While we wear multiple hats, our process broadly uses these four.

FacilitateThinkMakeTest
Fundamental, non-linear and tailor-made stages.

FF supports strategic decision-making at the core.

Facilitate

Bring alignment and unspoken ideas to connect the dots and visualise Org goals better. Facilitation through visual thinking tools help us make maps from data to inspire new experiences.

Think

A systems lens to analyse and understand the business model around existing mental models. This helps us evaluate and enhance the customer journey, design towards new experiences or imagine a new product or service altogether.

Make

This is where our design chops come in handy to lead execution, refine existing assets and build workflows that help teams operate seamlessly to deliver a good customer experience.

Test

We roll out concepts with your team to gauge response or feedback or get buy-in from stakeholders; to help us refine interactions, enhance the product and bring data back to the Org.

All streams of business ops flow into each other and we apply ourselves with that macro view in mind.